Last Updated: July 2026
1. Introduction
Welcome to 9kboss. This Privacy Policy explains in plain, straightforward English how we — 9kboss ("we", "us", "our") — collect, use, store, and protect information about you when you use our website, mobile experience, or any related services (collectively, the "Platform").
We understand that privacy is a big deal. When you create an account on 9kboss, deposit PKR, place a bet on a PSL match, spin a slot, or join a live casino table, you trust us with personal details. We do not take that trust lightly. This document is our commitment to you — clearly written, no hidden clauses.
By accessing or using 9kboss, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the Platform. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.
2. Information We Collect
We collect two broad categories of information:
2.1 Information You Provide Directly
- Registration details: Full name, email address, mobile number, date of birth, and a username chosen by you.
- Identity verification: A copy of your CNIC or passport when verification is required to process withdrawals or confirm your identity.
- Financial details: Payment method information such as your JazzCash number, Easypaisa mobile wallet, Raast ID, or bank account details needed to process deposits and withdrawals in PKR. We do not store full card numbers on our own servers; card transactions go through a PCI-compliant payment gateway.
- Communications: Any messages you send to our support team, including chat logs, emails, and feedback forms.
2.2 Information We Collect Automatically
- Device & browser data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Usage data: Pages visited, games played, betting history, session duration, clicks, and navigation patterns within the Platform.
- Cookies & similar technologies: Session cookies, preference cookies, and performance analytics — all detailed in Section 5 below.
- Location data: General location derived from your IP address. We do not access or store GPS-level location data.
3. How We Use Your Data
We use the information we collect for the following specific purposes:
- Account management: Creating and maintaining your player account, authenticating you on login, and managing your preferences.
- Payment processing: Handling PKR deposits and withdrawals securely through supported channels including JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards, and approved mobile wallets.
- Platform operations: Delivering games (cricket betting, PSL live odds, slots, live casino, esports), personalising your experience, and ensuring fair play.
- Customer support: Responding to your queries, resolving disputes, and improving our service based on feedback.
- Security & fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting both you and other players on the platform.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and allowing us to apply self-exclusion tools, deposit limits, or time-out features upon request.
- Communications: Sending you transactional messages (deposit confirmations, withdrawal receipts), account alerts, and — only where you have opted in — promotional messages about bonuses or new games.
- Legal compliance: Retaining records as required by applicable laws and responding to lawful requests from competent authorities.
We do not use your data to make fully automated decisions that significantly affect you without human oversight.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with trusted third parties only in the following limited circumstances:
- Payment processors: To complete your deposits and withdrawals, relevant financial details are shared with our payment partners (e.g., JazzCash, Easypaisa, Raast, banking partners) under strict data processing agreements.
- Technology & service providers: Hosting providers, security services, analytics tools, and customer support software that help us operate the Platform. All are bound by confidentiality agreements and are only permitted to use your data on our instructions.
- Legal obligations: If compelled by a valid court order or lawful government request, we may disclose limited information. We will notify you where permitted by law.
- Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified in advance and given the opportunity to close your account if you object.
- Protecting rights: To enforce our Terms and Conditions, protect the safety of our users, or defend against legal claims.
5. Cookies and Tracking Technologies
9kboss uses cookies — small text files stored in your browser — to make the Platform work properly and to understand how you use it. Here is a breakdown:
- Essential cookies: Required for core functions like staying logged in, maintaining your session, and remembering your language preference. These cannot be disabled without breaking the Platform.
- Performance cookies: Anonymous data about how pages are used, which features are popular, and where users encounter errors. This helps us improve the platform for everyone.
- Functional cookies: Remember choices you make — such as your preferred deposit method or which sports markets you follow — so you do not have to re-enter them each visit.
- Marketing cookies (opt-in only): Used only if you have
explicitly opted in to promotional communications. You can withdraw this consent at any time via your account settings.
Most browsers allow you to control cookies through their settings. Blocking essential cookies will affect Platform functionality. We do not respond to Do Not Track browser signals at this time, but we respect your cookie preferences as set within our Platform.
6. Data Security
We take the security of your personal data seriously and have put in place a range of technical and organisational measures to protect it:
- TLS/SSL encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols.
- Encrypted storage: Sensitive fields such as passwords (hashed with bcrypt) and payment references are stored in encrypted form in access-controlled databases.
- Access controls: Internal access to personal data is restricted to authorised staff only, based on job role and necessity. All access is logged and audited.
- Regular security reviews: Our infrastructure and code undergo periodic security assessments to identify and address vulnerabilities.
- Two-factor authentication: Available for your account — we strongly encourage all players to enable it for an extra layer of protection.
While we apply robust security practices, no system connected to the internet can be guaranteed 100% secure. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you promptly in line with our obligations.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. In practice:
- Active accounts: Data is retained for the lifetime of your account plus a reasonable period after closure.
- Financial records: Transaction records (deposits, withdrawals, bonuses) are retained for a minimum of five years to comply with financial record-keeping requirements.
- Support communications: Chat and email logs are kept for up to two years to help resolve disputes and improve service quality.
- Inactive accounts: If your account has had no activity for 36 consecutive months, we will contact you before archiving or deleting your data.
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.
8. Your Rights
As a user of 9kboss, you have the following rights in relation to your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to correction: If any of your details are inaccurate or incomplete, you can ask us to update them — or do so directly in your account settings.
- Right to deletion: You can request that we delete your personal data. Note that we may need to retain some information for legal or fraud-prevention purposes even after deletion.
- Right to restrict processing: You can ask us to pause how we use your data while a concern is being resolved.
- Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time without affecting any prior processing.
- Right to data portability: You can request your data in a commonly used, machine-readable format.
To exercise any of these rights, contact our support team at the details provided in Section 11. We will respond within 7 business days. We may need to verify your identity before processing your request.
9. Minors Policy
9kboss is strictly an adults-only platform. You must be at least 18 years of age to register and use our services. We do not knowingly collect personal data from anyone under the age of 18.
During registration, we require you to confirm your age. Where identity verification is carried out, date of birth is cross-checked. If we become aware that a minor has registered, we will immediately close the account, reverse any transactions, and delete the associated data.
If you believe a minor has created an account on our platform, please contact us immediately so we can investigate and take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Post the updated policy on this page with a revised "Last Updated" date.
- Send a notification to your registered email address if the changes are significant.
- Display an in-platform notice so you are aware before continuing to use the service.
We encourage you to review this page periodically. Continued use of 9kboss after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please reach out to our team:
- Email: [email protected]
- Support page: Visit our FAQ for instant answers to common questions.
- Response time: We aim to respond to all privacy-related requests within 7 business days.
We take every query seriously and will work with you to resolve any concern as quickly as possible.